From account payments to bonus wagering — clear guides and support on everything.
What do you need help with?
These are the questions our support team receives most every day
When contacting support, have your registered mobile number and transaction ID ready. This helps us resolve your issue as quickly as possible.
If you run into an issue, follow these steps
Start by searching your issue in the Help Center. Most problems can be resolved right there.
Read the detailed step-by-step guide in the relevant category, complete with images and video instructions.
If you can't find a solution, come to Live Chat. Talk to us in Bengali — we respond within 2 minutes.
For complex issues, email us with screenshots and a description. You'll receive a reply within 1–3 hours.
Why does lol 49 place such a high priority on support?
Running into issues on any online platform is normal. What's truly frustrating is having no one to turn to when you do. lol 49To make sure you never have that experience on , we offer 24/7 support in Bangla. You don't have to communicate in English — talk to our team the way you naturally would.
Our support team is made up of experienced people from across Bangladesh who are themselves knowledgeable about gaming. So when you say "I sent money via Mobile Pay but it's not showing in my balance," they'll immediately understand your issue and know exactly how to fix it.
Many people assume that reaching out to support is more trouble than it's worth. lol 49The live chat window on is always accessible from the corner of your screen. Start a conversation with one click — no waiting in queues.
Payment issues can be stressful, but in most cases they're straightforward to resolve. lol 49After depositing, your balance is usually updated within 5–10 minutes. However, mobile network issues or a busy payment gateway may occasionally cause delays.
The most common mistake is submitting a deposit without entering the transaction ID. After sending money via Mobile Pay or Nagad, you'll receive an SMS confirmation containing your transaction ID. Make sure to enter this ID in the deposit form.
lol 49 We don't just provide a gaming experience — we also support responsible gaming. If you feel that gaming is having a negative impact on your daily life, reach out to us. We can help you set deposit limits, take a temporary break, or self-exclude.
Learn more about responsible gaming Responsible Gaming Go to that page. Seeking help isn't a sign of weakness — taking responsibility for yourself and your family is the truly smart thing to do.
Use a password of 8+ characters combining uppercase and lowercase letters, numbers, and symbols.
Always take a screenshot of your Mobile Pay/Nagad receipt after every deposit. It could come in handy if any issues arise.
If your registered mobile number changes, update your profile right away.
Make sure you have a stable internet connection when playing Live Betting or Live Casino.
Withdrawals processed between 6 AM and 11 PM are completed fastest.
The lol 49 support team is always here for you